Bluebird Hospice – Privacy Policy & Notice of Privacy Practices (HIPAA)

This Privacy Policy includes our Notice of Privacy Practices as required under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Bluebird Hospice (“we,” “us,” or “our”) is committed to protecting your personal and health information when you visit our website (https://www.bluebirdhospice.com/) or receive hospice care services. By using our website or services, you agree to this policy.

1. Information We Collect

1.1 Personal & Health Information

We may collect information when you request hospice care services, submit inquiries or forms, or contact us via phone, email, or website. This may include your name, phone number, email address, address, date of birth, medical history and care needs, and health-related information necessary for care.

1.2 Technical & Usage Data

We may automatically collect your IP address, browser type, device information, pages visited, and cookies and analytics data.

1.3 Cookies & Tracking Technologies

We use cookies to improve website performance and user experience. For details, see our Cookies Policy, and to manage your choices, see our Opt-Out Preferences page.

2. How We Use Your Information

We use information to provide hospice and healthcare services, coordinate patient care, respond to inquiries, improve website functionality, and comply with legal and healthcare regulations.

3. Sharing Your Information

We do not sell personal or health information. We may share information with healthcare providers involved in patient care, insurance providers (if applicable), service providers supporting operations, and legal authorities when required.

4. Website Communications Are Not Secure for PHI

Please do not submit detailed medical information or other Protected Health Information (PHI) through website forms or unencrypted email. Website forms are intended for general inquiries and consultation requests only. Protected Health Information is collected and handled through secure clinical channels in accordance with HIPAA. If you need to discuss medical details, please call us at (248) 264-3704.

5. Data Security

We implement administrative, technical, and physical safeguards to protect patient information. However, no system is 100% secure.

6. Data Retention

We retain personal and health information in accordance with healthcare regulations and legal requirements.

7. Your Rights

You may access your personal or health information, request corrections, request restrictions on use, request confidential communication, and opt out of non-essential communications.

8. Children’s Privacy

We do not knowingly collect information from children without proper consent.

9. Third-Party Links

We are not responsible for third-party websites.

10. Updates to This Policy

We may update this policy periodically. Material changes will be posted on this page with a revised effective date.

11. Notice of Privacy Practices (HIPAA)

We may use Protected Health Information (PHI) to provide and coordinate hospice care, communicate with healthcare professionals, process payments and insurance (if applicable), and conduct internal operations. We will not use PHI for marketing without consent, and we will not share PHI without authorization unless required by law.

Your HIPAA Rights

You have the right to request copies of your records, request corrections, request restrictions, receive a list of disclosures, and file a complaint with us or regulatory authorities. This website notice is a summary; our full Notice of Privacy Practices is provided in connection with care and governs the handling of PHI.

12. Contact Information