Bluebird Hospice – Accessibility Policy

Bluebird Hospice is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to make our website and services accessible and usable by everyone, and we are continuously working to improve the user experience for all visitors.

Our Commitment

We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which outline best practices for ensuring digital content is perceivable, operable, understandable, and robust for all users.

Features for Accessibility

Our website includes the following accessibility features:

• Clear and consistent navigation across the site
• Alternative text for all images and service-related visuals
• Keyboard navigability and logical tab order
• Screen reader compatibility for primary functions, including contact forms and service inquiries
• High-contrast text and readable fonts for improved visibility
• Responsive design for use across all devices and screen sizes

Third-Party Integrations

Some third-party platforms or widgets (such as embedded tools, forms, or external services) may not be fully accessible. We continue to encourage accessibility from our vendors and explore alternative solutions whenever possible.

Feedback & Support

If you experience any difficulty accessing content or features on our website, or if you have suggestions to improve accessibility, we welcome your feedback. If you need help accessing any information, we are glad to assist you directly by phone. We aim to respond to accessibility concerns within a reasonable timeframe.

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Bluebird Hospice, we may send you SMS messages related to your inquiry, care coordination, or service information.

• Consent: By submitting your mobile number through our website forms and agreeing to receive texts, you consent to receive SMS/MMS messages from Bluebird Hospice.
• Opt-Out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts.
• Help: Reply HELP for assistance, or contact us at (248) 264-3704.
• Message Frequency: Message frequency varies based on your interaction with us.
• Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
• No Sharing: We do not share your mobile number with third parties for their marketing purposes.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Ongoing Improvements

Accessibility is an ongoing effort at Bluebird Hospice. We review our website and digital tools regularly to identify areas for improvement and are dedicated to providing an inclusive, welcoming online experience for all patients and visitors.